Q1. What is your terms of packing?
A: Generally, we pack our goods in cartons or wooden box.
Q2. What is your terms of payment?
A: Paypal,TT,Western union,a trade assurance,L/C .
Q3. What is your terms of delivery?How do you deliver your goods to
me?How long will it take?
A: FOB, CFR, CIF, DDU,DAP.We have various ways of shipment for
customers to choose, DHL, TNT, UPS, Air freight, Ocean freight. If
not have the special requirements, the weight of products less than
50kgs will be arranged by DHL (3-5 days arrive), the weight of
products more than 50 kgs will be arranged by Ocean freight (around
30 days arrive). But pls note that this is just the time of
transportation, the producing time of products will be varied from
10days to 45 days based on the quantity of order, the level of
busyness in production line.
Q4. How about your delivery time?
A: Generally, it will take 5-7days for samples and 15-20days for
mass production order after receiving your advance payment or
deposit. The specific delivery time depends on the product of your
order.
Q5. What is your sample policy?
A: We can supply the sample, the customers have to pay the sample
cost and the courier cost.
Q6. Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery
Q7: How do you make our business long-term and good relationship?
A:1. We keep good quality and competitive price to ensure our
customers benefit;
2. We respect every customer as our friend and we sincerely do
business and make friends with them, no matter where they come
from.
Q8. Do your products have quality certification? How long is the
warranty time?
All of our EV charging products posses with CE certifications, 24
months warranty for ev charger.
Q9. Can we require you to print our logo on your products?
We support OEM production, but the order quantity must be more than
25pcs.
Q10. How is your product quality? In case of problem occurs, what
should I do?
Firstly, we sell our products for several years, we have the
professional engineer team in this field. Moreover, our products
have to pass strict inspections and repeated tests before they go
out, rate of fine variety is 99.98%. If it is the quality which
lead to the failure in use, we will provide the new one to replace
for free.
